1. Introduction

Welcome to ZaikaX®️. We are committed to protecting your privacy and delivering a safe, transparent, and legally compliant experience through our restaurant, website, and digital platforms including WhatsApp, Facebook, and Instagram.
This document combines our Privacy Policy and Terms of Service in one place. It explains:
What data we collect and why
How we protect your data (UK GDPR compliant)
Your rights as a user

Terms for using our services
Our compliance with Meta Business and WhatsApp policies
By accessing our services or placing an order, you agree to these terms.

2. Data We Collect
We may collect and process:
Contact Details: Name, phone number, email, address
Order Information: Items ordered, preferences, delivery details, payment status
Communication History: WhatsApp or social media message content
Device Info: IP address, browser type, device OS
Marketing Preferences: If you opt in to offers or notifications
Social Platform Data: Public info submitted via Facebook/Instagram lead forms or chat

3. How We Use Your Data

Your data is used to:
Process orders and arrange delivery or collection
Respond to enquiries and customer support
Improve our website, menu, and chatbot services
Send you offers (only if you opt in)
Comply with legal, financial, and food safety regulations
We do not sell your data.
We only share necessary info with trusted providers like delivery drivers, payment gateways, and Meta-integrated tools.

4. Meta Platforms & Messaging Compliance

ZaikaX uses Meta Business Tools including WhatsApp, Facebook, and Instagram, in full compliance with their policies and UK GDPR.

a) Messaging via WhatsApp, Messenger, Instagram
By messaging us through Meta platforms:
You consent to receive order-related replies and service updates
Your name, contact info, and conversation history may be used to help us serve you
You can opt out at any time by replying STOP
We do not use chat-based data for unsolicited marketing unless you explicitly consent.

b) Lead Ads and Forms

If you submit your details via a Meta lead form (e.g., Facebook/Instagram):
We’ll only contact you for the reason stated (e.g., callback, offer)
We will not share your info or use it for unrelated marketing
You can request deletion of this data at any time

c) Meta Pixel
We use Meta Pixel to track website actions (e.g., menu views, order starts) for ad analytics and retargeting. Data is anonymised and helps us run better ads.
You can manage preferences at: facebook.com/adpreferences

5. Cookies

Our site uses cookies to:
Keep your shopping cart and session active
Measure website traffic via Google Analytics
Enable Meta tools like the Facebook Pixel
You can accept, reject, or manage cookies through your browser or the site’s cookie banner.

6. Data Sharing & Third Parties

We only share your data with:
Payment providers (e.g., Stripe, SumUp – to securely process payments)
Delivery staff/partners (to deliver your food)
Web hosts and chatbot partners (to keep the website and WhatsApp chatbot running)
Meta Platforms (as processors of your chat or ad interaction data)
All partners are contractually obligated to follow data protection laws.

7. Data Retention & Security
We retain orders and payment records for 6 years (as required by UK law)
Chat and contact data is kept only as long as necessary
Our servers are encrypted and access is restricted
We do not store card numbers or CVVs

8. Your Rights (UK GDPR)

You have the right to:
Access your data
Correct inaccuracies
Delete your data (when legally permissible)
Withdraw marketing consent
Complain to the ICO at https://ico.org.uk
To exercise your rights, email: enquiries@zaikax.co.uk

9. Ordering Terms

When placing an order via our website, WhatsApp, or in-store:

You agree to the total shown

• You confirm your delivery/contact info is correct
• Orders cannot be cancelled once food prep begins

Refunds may be offered for:

• Non-delivery (due to our fault)
• Missing or wrong items
• Valid complaints with evidence (e.g., food quality issues)
• We reserve the right to refuse or cancel any order if it cannot be fulfilled.
  
  10. Allergens & Food Safety

Please note:

• All food is made in a shared kitchen – cross-contamination may occur
• If you have severe allergies, contact us before ordering
• We do our best to label allergens, but cannot guarantee 100% safety
• ZaikaX is not liable for allergen-related incidents unless due to clear negligence.
  
  11. Acceptable Use & Website Conduct

You agree not to:
Use our services to spam, impersonate, or submit false orders
Copy or reproduce our content, logos, images, or menu
Tamper with the website or chatbot system
All ZaikaX materials are owned by Biryani and Beyond Ltd.

12. Limitation of Liability

We are not responsible for:
Delays due to traffic, weather, or force majeure
Failed deliveries caused by incorrect addresses or no answer at the door
Website outages or app malfunctions
Subjective dissatisfaction with food taste
Our liability is limited to the value of your order unless otherwise required by law.

13. Governing Law
This policy and any disputes are governed by English Law.
Legal action may be brought in the courts of England and Wales, unless your local consumer laws apply otherwise.

14. Updates
This page may be updated periodically.
We recommend reviewing it each time you use our services.
Revisions will be posted with an updated “Effective Date”.

15. Contact Us
ZaikaX®️ – Biryani and Beyond Ltd
📍 35 Upper Tything, Worcester, WR1 1JZ, United Kingdom
📞 07435 860906
📧 Enquiries: enquiries@zaikax.co.uk
📧 Admin: admin@zaikax.co.uk
💬 WhatsApp chat available via website footer